FAQ
Can I visit Grace&Favour?
Yes! You can visit our dedicated wholesale showroom in Halifax. We recommend calling in advance to ensure we have your desired model on display. Please get in touch with our customer service team to arrange a visit.
You can contact the team on: 01422 761000
Phone lines are open 10am - 4pm Monday - Friday
Our Trade Showroom on the outskirts of Halifax, West Yorkshire. Our address is as follows:
Grace&Favour
Unit A
Wainstalls Mill Business Park
Cold Edge Road
Wainstalls
HX2 7UR
Where can I find my order number to register my Grace&Favour frame guarantee?
Please contact us in the first instance to register your guarantee. We’ll send you a form to complete the process.
What is the Grace&Favour guarantee policy?
We pour a little of ourselves into everything we make and are proud to put our name to our products. All Grace&Favour furniture comes with a 1-year fabric guarantee, a 1-year spring guarantee, a 1-year guarantee for all cushion interiors and a 10-year frame guarantee (excluding legs) for piece of mind.
All guarantees are valid from the date of delivery to the original retailer and cover claims made only by the original owner of products with regular use, purchased from our partner retailers only. This guarantee is non-transferable. They do not cover any damages caused by abnormal use or poor storage conditions, accidents, negligence by you or any third party or for commercial or institutional use.
As manufacturers we cannot be held responsible for any problems relating to any form of treatment applied by the consumer or third party or non-compliance with the Upholstery Care Guide issued with our products. Any alterations and non-approved repairs will invalidate the claim. This guarantee does not affect your statutory rights.
Do you offer alternative seat and back interior fillings?
Please contact us if you would like to discuss alternative fillings.
How do I clean my furniture?
Please review our Product Care page where you will be able to find advice on cleaning your furniture. Please note we recommend you seek professional advice when cleaning your upholstery before taking any action.
Are your fabrics fire retardant?
As a registered Fira member, all our fabrics, foam and internal flammable components comply with the UK Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989, 1993 and 2010). These regulations are designed to ensure that upholstery components and composites used for furniture supplied in the UK meet specified ignition resistance levels.
How do I place an order?
Simply order your furniture through our website. Our team will be in touch once you’ve placed your order. There are no minimum order requirements.
Who should I contact for an update on my order?
Please contact our dedicated Trade Liaison for an updated of your order. We endeavour to keep you fully informed of your order once received and will update you with the expected delivery date.
Yes, simply drop us an email (support@vintagesofa.co.uk) with your location for a quote.
What are your current lead times?
Lead times vary throughout the year depending on demand and specific material supplies. If you are in need of range urgently, please contact us for specific timeframes. We aim to have products with you within 7-12 weeks.
Please note, we always hold a range of immediate delivery stock in a wide variety of colours, these are available for mainland delivery within 5-10 working days and Highland and Islands within 10-15 days.
Can I order replacement parts for my furniture?
We can supply replacement parts for current models including interiors and castors. Please contact us at trade@vintagesofa.co.uk.
I’ve ordered some samples. How long will it take to receive them?
You can order your free samples online. Please note they usually take between 3 and 5 working days to be delivered.
Where can I find the dimensions of the furniture?
The dimensions of all our current models are on our website product pages. If you have any questions, please contact us.
Do you offer alternative options for seat and back interiors or leg colour options?
Yes, we offer the option of fibre interiors and there are several leg styles and colour options to choose from. Please contact us for further information.
Any further questions?
Email trade@vintagesofa.co.uk or call 01422 761000 and we will be delighted to answer any questions you may have.